As soon as a supportee joins a support session, the support agent can have full control of the remote computer. A support agent can also convert an attended support session into an unattended remote session. Turn meetings, webinars, web and video conference and more into a remote support, remote access or remote hand. VORADIAN makes remote support quick, easy, and seamless from a single interface on a single platform.
Collaborative support and knowledge sharing
Remote support agent can invite additional staff, employees, clients and partners to join a remote support session. VORADIAN remote server hub empowers support agents and session attendees to collaboratively resolve issues, provide training to internal and external staff, share knowledge, and provide needed product support to clients and customers quickly and easily.
In-session customer training
During a support session, you can share your computer desktop and applications to train clients and customers or introduce new products and functions. Allow interactive collaboration for better product training.
Record sessions for auditing or training
VORADIAN remote support hub allows you to record the entire support session for training or audit purposes. Record and publish video files in various formats.
Remote support using mobile devices
With an iPad/iPhone or Android, you can remotely access any PC or MAC to conduct attended or unattended support. You can also use PC and MAC to support mobile devices or use mobile devices to support mobile devices remotely via remote annotation.
Fastest speed & concurrent sessions
VORADIAN vConnect Meeting Manager is one of the fastest solutions on the market for remote support. Furthermore, you can have multiple support sessions running on the same computer to support attended or unattended remote computers. The fast speed and concurrency save your precious time.