Main menu:
- Personalize a customer's experience when they contact you
- Increase call numbers and per-call sales volume
- Eliminate paper and labor-intensive processes
- Minimize complaints
- Increase contact center profitability
- Empower contact center with communication options
- Raise customer service levels
- Simplify business applications
- True multi-tenant architecture - meaning multi-location, multi-campaign capabilities under a single subscription account - sharing of resources over all locations and campaigns in the platform providing economies of scale and optimizing utilization of resources
- Operational efficiencies in single platform to supply and manage services to all locations, with self-administration capabilities for individual location
- Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
- Open interfaces and customization options on system wide or per location basis to provide tight integration options to allow for individual needs of different locations
- Choice of agent deployment options with soft clients, IP phones or using traditional phones
- Flexible and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger campaigns
- Integrated self-service IVR capabilities
- Integrated automatic or on-demand voice recording
- Strong predictive and preview dialer options for outbound campaigns
- Powerful real time monitoring and analytic reporting tools
- And much more