Small Business Contact Center - VORADIAN | Business Telecommunications Service

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Some of the advantages of using SiberEdge™ CCaaS includes:

  • Personalize a customer's experience when they contact you
  • Increase call numbers and per-call sales volume
  • Eliminate paper and labor-intensive processes
  • Minimize complaints
  • Increase contact center profitability
  • Empower contact center with communication options
  • Raise customer service levels
  • Simplify business applications

A few additional reasons why SiberEdge™ is an ideal solution for your call center operations:

  • True multi-tenant architecture - meaning multi-location, multi-campaign capabilities under a single subscription account - sharing of resources over all locations and campaigns in the platform providing economies of scale and optimizing utilization of resources
  • Operational efficiencies in single platform to supply and manage services to all locations, with self-administration capabilities for individual location
  • Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
  • Open interfaces and customization options on system wide or per location basis to provide tight integration options to allow for individual needs of different locations
  • Choice of agent deployment options with soft clients, IP phones or using traditional phones
  • Flexible and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger campaigns
  • Integrated self-service IVR capabilities
  • Integrated automatic or on-demand voice recording
  • Strong predictive and preview dialer options for outbound campaigns
  • Powerful real time monitoring and analytic reporting tools
  • And much more

Contact a Voradian telephony consultant today and start your campaign tomorrow. We are here to serve you!
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