BUSINESSEDGE OFFICE™ - VORADIAN | Business Telecommunications Service

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BusinessEdge Office™ Features
Advanced Digital Business Communications System

BusinessEdge Office™ offers a powerful small and medium business phone system that projects a powerful image for Businesses, Entrepreneurs, and Road Warriors. This service offers a simple plug-and-talk solution that you can use at the business in-office, home office, remote work environment and on the road, allowing you to remain connected with your customers and teams from anywhere and on any device. The mobile and desk top softphone apps works in tandum with your desk phone, giving you identical operational capabilities. This solution is ideal for small or medium businesses that have a hybrid workforce handling low to moderate levels of calls from office, home, remote space, or on the go, and require basic and advanced business calling features. It allows the user to work from the office desk, home office, and on the go with identical operational capabilities as their office desk phone. With a single main business phone number, calls are routed to each extension user, no matter where that user is physically located. You can use an entry level, mid-level, an execuive level or a combination of this business featured desktop phones for your workforce with this service. Below are some of the features and functions available with this service.

  • Local or Toll-Free Telephone Number (port your existing numbers)
  • Multi-channel multi-line phone system/service
  • Over 200+ Standard, Advanced, and Optional Business Features & Functions
  • 150+ Features and functions included
  • Optional Systems Integration (CRM, Productivity Apps, etc.)
  • VORADIAN Desktop/Web and Mobile UCaaS Applications included
  • 1-1000+ Extensions/ Users
  • Single User Extension with Multi-tandum User Devices+
  • Inbound and Outbound Caller ID Delivery
  • Voice, Text and MMS enabled numbers
  • Use company number for voice and text
  • Up to 3 Concurrent Calls/Sessions/ Ext.
  • Up to 3 Line Display on Desk phones (Place one call on hold and make/take additional calls)
  • 1 Concurrent Call for Mobile/UCaaS App SoftPhone
  • Voradian MobileUC Premium Plus SoftPhone with dedicated (direct) phone number (Works in tandum with desk phone. Receive calls via main company phone number or direct number. Toggle between main or direct phone number as outgoing caller ID. Plus: SMS, MMS, Video Chat, Presense, Text/Chat, toggle between personal and business contact list (keep personal and business contacts separately), and more.
  • Make and receive calls from desk phone, PC, Laptop, or Mobile Devices with full PBX features
  • Hosted PBX System with advanced call processing
  • Auto Attendant with advanced call handling and distribution
  • Automated Call Handling & Call Distribution
  • Business hours, After hours, and Holiday Schedules
  • Time Frame Scheduled Call Handling (schedule calls by day, date, month, or year)
  • FCC compliant E-911 Services included for company physical location
  • Advanced Enterprise Voicemail Box
    • Voicemail Transcription (visual voicemail)
    • Voicemail to Text and Email
    • VM message file sharing via email or forward copy to another extension
    • VM Message Notification Indicator on desk phone
    • Missed/ VM Message Waiting Notification via Email and SMS
    • Voicemail Alert on MobileUC Softphone App
    • Caller inputed call transfer from VM to another extension (VM system prompts the caller for this option when enabled)
    • Set VM retrieval to latest or oldest unread message first
    • Set VM retrieval to announce date, time, and caller ID (On or Off)
    • And much more
  • Missed Call Instant Notification via text and email with call details
  • Find-Me Follow-Me to Mobile App and or multiple external numbers
  • Transfer calls to internal extensions or to external numbers
  • Move active calls between desk phone, PC, and or Mobile Devices seamlessly
  • Default System-wide Music-on-Hold
  • Add Company-wide Custom Music & Messaging on Hold*
  • Dynamic Call Parking and pickup from any extension
  • Directed Call Parking and pickup from any extension
  • One Touch Call Parking with Ringback and pick up from any extension
  • Call Waiting with visual and tone alert
  • Call Transfer (blind & attended to extensions or external numbers)
  • Audio Conference/Meeting Bridge for up to 50 participants
  • Multi-Level 9-in-1 Video Conference, Audio, Meeting, Webinar, Remote Support, Remote Access, File & Desktop sharing, and more
  • Call Queue with Music & Messaging (Automatically places incoming calls in queue while transferring calls or waiting for next available agent)
  • Three-way Conference Calling (Five-way Conference Calling with VORADIAN V900 Series Deskphones)
  • Over 50 * Star Code Dialing Features for call handling
  • Call Recording (Mobile SoftPhone - automatically saves to local device. Forward voice file via email or text)
  • Group Messaging/ Team Chat/ Team Video Chat
  • Automated virtual directory bot to answer text messages to main number
  • Automatic Line Selection for outbound calling
  • Automatic Channel Selection and call routing
  • Automatic Line Scaling for Peak Calling (Take additonal incoming calls when all lines are in use - never miss a call)
  • 100 Inbound Toll-free minutes/ month**
  • Local and long distance calling (standard use policy applies)
  • Unlimited Calling Capabilities
  • Web based portal to manage your extensions and call routing
  • Optional CRM and Productivity Applications Integration
  • And much more



*Professionally produced royalty-free Custom Music & Messaging available at additional charge. Contact sales for details. Custom Music & Messaging you provide must not infringe upon copyrights laws. Upon request by Voradian, you must produce verification of your right to use such materials in our system.
+Multiple devices/apps provisioned for a single extension to be used at in-office, home office, remote location, and on mobile devices.
**Overage minutes billed at 2.9ȼ per minute.
++Federal, State, or Local taxes and fees not included

[E-911 services: Voradian E-911 Emergency Service fully complies with Federal Law (Kari's Law and Ray Baum's Act) Mandate for businesses operating Multi-Line Telephone Service in the United States. Most jurisdictions will require E-911 calling capabilities from your business location, per Local or State Law. Voradian E-911 calling feature connects your emergency 911 calls to the local PSAP (Public Safety Access Point) for Police, Fire and EMS emergency assistance requests. Available at $3.00/ month (per customer account - not per extension) + local government fees and charges, and includes all extensions/users at a single location} See E-911 Services & Policy.


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