BUSINESSEDGE OFFICE™ - VORADIAN | Business Telecommunications Service

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BusinessEdge Office™ Features
Advanced Digital Business Communications System

BusinessEdge Office™ offers a powerful small business phone system that projects an Enterprise image for Small Business, Entrepreneurs, and Road Warriors on the move. This service offers a simple plug-and-talk solution that you can use at the business office, home office, remote work environment and on the road, allowing you to remain connected with your customers and teams from anywhere and on any device. The mobile and desk top softphone apps works in tandum with your desk phone with identical capabilities. This solution is ideal for small businesses handling low to moderate levels of calls that require basic and advanced business calling feature and is an ideal solution for a hybrid workforce. It allows the user to work from the office desk, home, and on the go with identical operational capabilities as their office desk phone with a single business phone number. You can use an entry level, mid-level or an execuive level business featured desktop phone with this service. Below are some of the features and functions available with this service.

  • Local or Toll-Free Telephone Number (port your existing numbers)
  • 1-1000+ Extensions/ Users
  • Single User Extension with Multiple User Devices (Make and receive calls on multiple devices)
  • Inbound and Outbound Caller ID Delivery
  • Voice, Text and MMS enabled numbers
  • Use company number for voice and text
  • 3 Concurrent Calls/Sessions/ Ext. 3 Line Display on Desk phone
  • 1 Concurrent Call for Mobile App SoftPhone
  • Voradian MobileUC Premium Plus SoftPhone with dedicated (direct) phone Number that works in tandum with desk phone with identical capabilities. Receive calls via main company phone number or direct number. Toggle between main or direct phone number as outgoing caller ID. Plus: SMS, MMS, Video Chat, Presense, Text/Chat, toggle between personal and business contact list (keep personal and business contacts separately), and more.
  • Make and receive calls from desk phone, PC, Laptop, or Mobile Devices with full featured included Voradian Apps
  • Hosted PBX System with advanced call processing
  • Auto Attendant with advanced call handling and distribution
  • Automated Call Handling & Call Distribution
  • Business hours, After hours, and Holiday Schedules
  • Time Frame Scheduled Call Handling (schedule calls by day, date, month, or year)
  • FCC compliant E-911 Services included for company physical location
  • Enterprise Voicemail Box
  • Voicemail Transcription (visual voicemail)
  • Voicemail to Text and Email
  • Voicemail file sharing via email or forward copy to another extension
  • Voicemail Notification Indicator on desk phone
  • Voicemail Alert on MobileUC Softphone App
  • Missed Call Instant Notification via text and email with call details
  • Find-Me Follow-Me to Mobile App and or multiple external numbers
  • Transfer calls internally extensions or to external numbers
  • Move active calls between desk phone and Mobile App seamlessly
  • Default System-wide Music-on-Hold
  • Add Company-wide Custom Music & Messaging on Hold*
  • Dynamic Call Parking and pickup from any extension
  • Directed Call Parking and pickup from any extension
  • One Touch Call Parking with Ringback and pick up from any extension
  • Call Waiting with visual and tone alert
  • Call Transfer (blind & attended to extensions or external numbers)
  • Audio Conference/Meeting Bridge for up to 50 participants
  • Multi-Level 9-in-1 Video Conference, Audio, Meeting, Webinar, Remote Support, Remote Access, File & Desktop sharing, and more
  • Call Queue with Music & Messaging (Automatically places incoming calls in queue while transferring calls or waiting for next available agent)
  • Three-way Conference Calling (Five-way Conference Calling with VORADIAN V900 Series Deskphones)
  • Over 50 * Star Code Dialing Features for call handling
  • Call Recording (Mobile SoftPhone - automatically saves to local device. Forward voice file via email or text)
  • Group Messaging/ Team Chat/ Team Video Chat
  • Automated virtual directory bot to answer text messages to main number
  • Automatic Line Selection for outbound calling
  • Automatic Channel Selection and call routing
  • Automatic Line Scaling for Peak Calling (Take additonal incoming calls when all lines are in use - never miss a call)
  • 100 Inbound Toll-free minutes/ month**
  • Unlimited local and long distance calling (standard use policy applies)
  • 200+ Business Calling Features & Functions
  • Web based portal to manage your extensions and call routing
  • Optional CRM and Productivity Applications Integration
  • And much more

*Professionally produced royalty-free Custom Music & Messaging available at additional charge. Contact sales for details. Custom Music & Messaging you provide must not infringe upon copyrights laws. Upon request by Voradian, you must produce verification of your right to use such materials in our system.

**Overage minutes billed at 2.9ȼ per minute

[E-911 services: Voradian E-911 Emergency Service fully complies with Federal Law (Kari's Law and Ray Baum's Act) Mandate for businesses operating Multi-Line Telephone Service in the United States. Most jurisdictions will require E-911 calling capabilities from your business location, per Local or State Law. Voradian E-911 calling feature connects your emergency 911 calls to the local PSAP (Public Safety Access Point) for Police, Fire and EMS emergency assistance requests. Available at $3.00/ month (per customer account - not per extension) + local government fees and charges, and includes all extensions/users at a single location} See E-911 Services & Policy.

++Federal, State, or Local taxes and fees not included
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