Business SMS and MMS Service - VORADIAN | Business Telecommunications Service

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Connect your team quickly with customers using text messaging capabilities

Most business operators understand that SMS (Text Messaging) is a valuable part of the lead acquisition and customer engagement process.  Messaging is not a one-way communication channel. More than 8 out 10 or 85% of millennial consumers not only want to receive information by text message but also reply to businesses or engage in a conversation via text messaging. But today, most SMS communication is done with an employee’s or business manager’s personal mobile device and is not integrated with the business’ phone system. This is not a good idea because your employees are exchanging personal cell numbers with your customers, there's no control over customer data, their communications could be non-compliant, and you would never know it.

Protect your investment with text enabled number

You spend a lot of marketing dollars to bring customers into your business. If your employee goes to work for your competitor, do you really want your former employee to have a list of stored customer contacts in his or her personal cell phone? Voradian’s Business SMS brings the ability to integrate SMS communications with your business’ PBX and other internal systems and keep your customer contacts safely within the system, and gives you the ability to monitor every single messaging interaction between your business and your customers.

Enhance customer engagement and serve them better

In the future, not having the ability to communicate with customers using Business SMS will be the equivalent of not having company email or a company website. Our communications ecosystem enables you to add Business SMS and Business MMS to your communications channel mix and allows you to enhance your interactions with customers and prospects by sending and receiving text messages and multimedia files using your business phone numbers.

Business SMS and MMS can be activated virtually on any U.S. or Canadian local or toll-free phone number. That means you can give your customers the opportunity to communicate with you via text message while maintaining your professional identity and privacy by using your existing business phone number. Our Business SMS and Business MMS is powered by the same back-end infrastructure that underlies our advanced business voice platform. The SMS activation has no effect on the voice service of your phone system, and it is completely transparent to end users.   

Business messaging features and functions

VORADIAN™ Business SMS and Business MMS solutions provides all the features that you will need to communicate with your customer base and one business number that supports voice and text messages. With our Business messaging solutions, you can:

  • Send and receive text messages to and from extensions or 10-digit local or long- distance numbers
  • Message colleagues, clients, and departments with your business identity—even from personal devices
  • Reply to an incoming message from a mobile app, desktop app, or by email
  • Text seamlessly across devices, including smartphones, tablets, and computers
  • Collaborate more effectively by communicating in a single text thread
  • Send and receive images, videos, and files
  • Automate messaging by enabling our AI powered SMS bot that responds to text messages in a conversational way and handles advanced routing of messaging into to voice calls to connect your team with the SMS sender

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