A Unified Communications Experience begins with a Unified Support. Voradian’s platform is designed to fit the needs of all our customers– but no two customers are exactly the same. The dedicated team of expert professionals in our Customer Support Center provides personalized support to meet our customer’s unique needs. Our Unified Support means, leveraging a multitude of resources to deliver a unique and unified experience we call “Fanatic Customer Support” to advance our core purpose - your unbounded success.
It’s more than just problem solving…
Many times support is viewed as simply solving problems. At Voradian, we believe that solving problems is just the first layer in an overall customer services partnership. It is our duty to empower our customers with the right tools and the knowledge necessary to effectively manage their communications infrastructure and grow their business. We do this through many strategies and programs that go well beyond simple support, including:
Individualized Training and Onboarding
Individual training is included in every deployment of the Voradian Business Communications Solutions as part of our onboarding process. Additional training is offered at customer's request and also throughout the year at specialized training seminars. Specialized training is also provided for your on-site “Train-the-Trainer” model upon request.
Knowledge Base and Voradian University
The Voradian Knowledge Base gives customers the ability to search for answers to common questions and access technical documentation for the Voradian services and platform. Voradian University provides advanced web and video based training classes on features, usage, utilizations and every other aspects of Voradian products, services, and solutions to allow customers to leverage our platform and take advantage of our complete communications system to increase efficiency and productivity for their business.
In addition to standard end-user support, Emergency support is available 24 hours a day, 7 days a week, in the event of any service impacting issues. You can have peace of mind knowing that Voradian experts are always there when you need them the most.
Voradian’s platform is frequently updated with the latest versions, which are accompanied by detailed release notes. The release notes provide detailed explanations of any changes made in each new release.
Voradian Help Desk
Voradian Help Desk Console enables you to submit trouble tickets, port your numbers, ask questions, make service upgrade requests, provide feedback, schedule training and access knowledge base articles and answers to frequently asked questions from a single interface.
Customer Support Center
Standard support for customers and their end-users are only a phone call, email, chat, text message or a trouble ticket away. The Center combines Customer Service, Technical Support, Billing Support, Customer Onboarding & Training, and Personal Account Managers to form a unified Support Center, staffed by a team of expert professionals within their competencies. A single national phone number enables customers to reach our Support Center where specific help requests are routed to the subject expert team members to get you the help you need quickly.
Voradian’s customers are able to share ideas, give advice and help each other succeed through our community forum. Our customers have the opportunity to support and network with one another with questions and answers about our services as well as other areas of the industry, in this private community.