Contact or Call Center Solution - VORADIAN | Business Telecommunications Service

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VORADIAN™ offers carrier-class contact/call center solutions that enables any size business to leverage our platform for outbound and inbound call center needs. Like all of the platforms in our ecosystem,  vBroadcast™ Contact Center application has been developed to deliver the highest quality of experience to users without the need for significant investment. vBroadcast™ application can be used to place outbound calls to a list of recipients. When a recipient answers the call, the application can take any of the following actions:

  • Play a pre-recorded audio file and hang up
  • Play a pre-recorded audio file then transfer the call to a Call Center Agent
  • Transfer the call to a Call Center Agent (with no pre-recorded audio file)

The vBroadcast application is designed to be used in conjunction with our SiberEdge™ Call Center Suite. SiberEdge™ is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.

SiberEdge™ CCaaS is a proven platform that has been deployed for highly reliable contact center services throughout the United States and beyond. Our CCaaS infrastructure is built upon the VoradianEdge™ PBX, which integrates directly into the networks of leading carriers and telecommunications providers worldwide, and is used to support call center operations in all regions of the world. Our contact center solution delivers a pure 100% hosted in the cloud Predictive Telephony Network with no hardware to install. The platform is software based, enabling organizations to scale users, lines, and applications as needed. Our solutions solve measurable business problems and offers proven operational savings, high performance, increased efficiency and productivity.

Some of the advantages of using SiberEdge™ CCaaS includes:

  • Personalize a customer's experience when they contact you
  • Increase call numbers and per-call sales volume
  • Eliminate paper and labor-intensive processes
  • Minimize complaints
  • Increase call center profitability
  • Empower call center with communication options
  • Raise customer service levels
  • Simplify business applications

A few additional reasons why SiberEdge™ is an ideal solution for any size call center:

  • True multi-tenant architecture - meaning multi-location, multi-campaign capabilities under a single subscription account - sharing of resources over all locations and campaigns in the platform providing economies of scale and optimizing utilization of resources
  • Operational efficiencies in single platform to supply and manage services to all locations, with self-administration capabilities for individual location
  • Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
  • Open interfaces and customization options on system wide or per location basis to provide tight integration options to allow for individual needs of different locations
  • Choice of agent deployment options with soft clients, IP phones or using traditional phones
  • Flexible and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger campaigns
  • Integrated self-service IVR capabilities
  • Integrated automatic or on-demand voice recording
  • Strong predictive and preview dialer options for outbound campaigns
  • Powerful real time monitoring and analytic reporting tools

Contact a Voradian telephony consultant today and start your campaign tomorrow. We are here to serve you!

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