in Voradian Blog By: Ebey J. Ninan November 08, 2018
The ever-changing business landscape has driven voice technology to evolve from the good ol’ analog landlines to powerful digital telephony. Pre-VoIP, analog systems have supported businesses for decades. They have been reliable tools for inbound and outbound calls, and can also be used to transfer calls across internal extension lines. It has well-known functionalities like hold, mute, redial and speed dial, but not much else. It’s simple and easy to use, but has limited potential for expansion.
Meanwhile, modern telephony systems like the Hosted PBX Platform offered by VORADIAN allows companies to add more advanced features and capabilities, such as music on hold, VoIP integration, and alarm systems which can be supported with modular add-on boards hosted in the cloud. Newer IP interface allows unified messaging features like voicemail delivery to email, fax delivery to email, voicemail transcription to SMS, click to dial, desktop clients, and a host of business productivity and collaboration tools.
What drove the evolution of voice technologies from analog to digital? According to Unified Communications expert Dave Michels, the obvious advantages of software-based telecommunications solutions influenced this shift. Michels adds that software-controlled solutions offer a superior upgrade path and more advanced features for integration with existing and future business systems, such as CRMs, messaging and social networking.
Here are the top five advantages of Voradian’s software-based hosted voice technology and solutions:
1. Easy to Use & Operate
Back in the day, businesses relied on communication via landline phones, which can prove to be clunky and unreliable. Today, Internet telephony using VoIP is not only faster and more efficient, but it also eliminates the need for constant maintenance or hardware upgrades. Voradian hosts, maintains and upgrades all of the PBX technology we offer our customers. You have the option to set up and configure the system for your business - all from your computer. It’s easy to setup and simple to use, providing our customers the ability to customize as they see fit, to create their own customer experience with no technical expertise necessary. Voradian fully manages the entire PBX system for our customers, but we also offer the option for our customers to manage their PBX system for themselves.
2. Improved Scalability
Hosted PBX doesn’t limit your business’ growth. With a hosted system from Voradian, customers are able to scale up or down as needed, without the manual labor or wait associated with traditional phone lines. Businesses can start small and gradually increase their usage over time, depending on their business needs. Cloud services are also self-managed so customers won’t need to hire an IT professional to set up their communication system. Enabling businesses to deliver faster results cheaper, and with better quality is key to gaining the competitive edge they need to win against their competitors. Voradian’s communications platform and services are designed to do exactly just that.
3. Flexible and Future Proof
Hosted PBX Systems should have the ability to allow customers to access and update their phone system as needed, whether they’re at home, office, overseas, on the road or on vacation. Voradian Hosted PBX and services are fully accessible by our customers using a web browser from a PC, or from any mobile device. Additionally, hundreds of branch offices or companies can operate from different locations under a single customer account and dial-plan, single bill/invoice, one national number or individual local numbers for each location. Make extension-to-extension dialing, call transfers, station-to-station paging, call-queueing, call-parking, desktop-to-mobile device transfer for mobility and vice-versa, and much more, regardless of your physical business location. Now, more than ever, the demand for cloud-based services are increasing. Remote work setup means team members should have the ability to collaborate through audio-video and web conferencing and cloud-based office suites. With Voradian, you can do all of this and much more. Our SIP (Sessions Initiation Protocol) technology allows far greater capabilities and superior voice quality than just plain VoIP phone services.
Voradian’s Hosted Telephony Platform, VoradianEdge™, breaks down the barriers and opens up collaboration with employees and staff members in different departments and locations, customers, vendors and suppliers. With our integrated Unified Communications Service, utilizing SIP technology, businesses can shift to advanced Internet-based voice and data communications that allows employees to use real-time chat, SMS, MMS, video, web and voice call features for better collaboration and productivity.
4. Fully Featured
Voradian Hosted PBX system and integrated SIP technology gives our customers a feature-rich solution for their business or organization, complete with limitless call routing features and leading application integration, including Salesforce, Microsoft Outlook, and much more. Having the ability to re-route calls, move numbers across multiple sites and switch from one channel to another to mitigate service interruption, makes Voradian Telecommunications Service a flexible and resilient option across your business enterprise. Voradian’s fully featured solutions means increased productivity, flexibility, and measurable operational cost savings.
5. Cost-Efficiency
There are no heavy investments or upfront cost to getting started with Voradian Hosted PBX. Customers don’t need to purchase or maintain a cumbersome telephone system for their business. Our Hosted PBX system as a service cost you less in the short term and in the long term, lowering monthly phone bills and cutting overall telecommunications cost. This makes our Hosted PBX System a double treat for our customers looking to lower their cost of business phone solution that also provides serious Return on Investment (ROI).
As with most things, change is inevitable for voice technology. Businesses have different communication needs and requirements from their providers, and this has pushed the shift from analog to software-based telephony. Experts predict the usage for Hosted PBX and VoIP will continue to grow until 2025 and beyond. We can only guess what comes next for business communication. But Voradian is positioned to remain at the penetrating point of cutting edge with our systems and solutions by constantly improving, evolving, and innovating new discoveries through our research and development.
Do you use an analog landline system or have you shifted to the Internet telephony? Share your experiences with us or contact us to learn more about what Voradian is doing for our customers with innovative communications solutions that increases productivity, cut operational cost and shape their business image.
