pbx-features - VORADIAN | Business Telecommunications Service

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ROBUST FEATURES AND FUNCTIONS
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BETTER AND SMARTER FUNCTIONALITIES TO SERVE YOUR CUSTOMERS BETTER








WE ARE READY TO MEET YOUR BUSINESS NEEDS
BETTER FEATURES AND SMARTER FUNCTIONALITIES TO BOOST WORKFORE PRODUCTIVITY

We understand that your business requires a comprehensive and reliable phone system to compete in today's business environment. With VORADIAN™, you don't have to compromise. We provide you more than an alternative solution by pushing innovation to the edge and delivering unprecedented communications capabilities. We are empowering our customers to gain a competitive edge in the market place by differentiating their business with the ability to deliver exceptional customer service. Drive increased customer engagement with the technologies, solutions and support we offer. At the end of the day, don't be left behind wondering whether your customers had a positive interaction and experience with your organization. Get clarity with VORADIAN™!
SYSTEM FEATURES
Features and Functions on the System-Wide Level. Click to view.
GROUP FEATURES
Features and Functions available for Groups. Click to view.
END-USER FEATURES
Features and Functions available for individual users. Click to view.
WEB BASED USER PORTAL
Features and Functions available in User Web Portal. Click to view.

PLATFORM FEATURES

  • 100% Organized in the Cloud, so you can work from anywhere, any time, and on any device - Desk Phone, PC, Mac, Laptop, Smart Phone, or Tablet.

  • Unprecedented and unparalleled Mobile Capabilities with Voradian MobileUC. Remain connected with prospects, customers, employees and colleagues on the move with full PBX capabilities, while maintaining business identity and total personal privacy with automatic company Caller ID display. One business number for inbound and outbound voice calls, text and MMS messaging, group messaging, and more for desk phones, mobile phones, PC, Laptop, Tablet, and other mobile devices.

  • Choose Enterprise IP Desktop Phones from our world's leading manufacturing partners to power your communications - Yealink, Polycom, Grandstream, Snom, Avaya, Cisco, and more, or VORADIAN proprietary Enterprise and Small Medium Business IP Desktop Phones that are 100% platform compliant, offering unrivaled feature capabilities and unparalleled warranties - VORADIAN VSM800 and VEP900 series desk phones for small medium businesses and Enterprise organizations.

  • Zero-touch provisioning - means no onsite phone configuration is required. Desktop phones and Mobile Apps are remotely configured, programmed, and automatically provisioned for any location. Deploy or move your desktop phones to any location, add or revise custom features programming, and much more, seamlessly with our instant remote secure provisioning.

  • 100% Scalability - so you can grow from small to planet scale. Scale up or scale down instantly according to your business needs.

  • Business Continuity and Disaster Recovery - so your business can continue to operate regardless of natural disasters, local power outage or network outages. Programatically or manually control call termination and distribution for a single location, multiple locations, or individual extensions.

  • Operate from a single location or distributed locations, on the go, or from remote locations as if you are at your office desk with full PBX capabilities.

  • Extension-to-Extension dialing under the same roof or from distributed operating locations.

  • Easy to use, Easy to learn and Easy to manage. Fast deployment - just hours not weeks to get your service up and running. Fully compliant with Federal Laws applicable to businesses operating Multi-Line Telephone Service or Phone System (Kari's Law and Ray Baum's Act- effective February 16, 2020 and associated FCC Regulations).

  • Easy integration of CRM's, Apps, and Business Productivity Tools.

  • And much more.

SYSTEM FEATURE SHORTLIST

  1. Configurable Permissions
  2. Secure login
  3. Custom Integrations of Salesforce Adapter, Outlook and other third party productivity tools
  4. Virtual Office Control Panel
  5. Hospitality and Resort Systems (Property Management System)
  6. Inbound Click-to-Call from WordPress, and or other CMS and websites with a simple HTML code insertion
  7. Outbound Click-to-Call from websites, emails, CRM's, and other business productivity tools
  8. Single sign-on Access to all System Functions
  9. Call Control
  10. Fault Tolerant -Active-Active Architecture
  11. Geo-distributed
  12. Highly Scalable
  13. Rolling and Hitless upgrades
  14. Security and Fraud Detection
  15. Auto Block Failed Registrations
  16. Auto Block SIP Port Scanning
  17. Auto Block Promiscuous SIP Devices
  18. Velocity Filter for Bad Digits
  19. Remote and auto Device Provisioning
  20. Customized Directories
  21. Domain and Device Overrides
  22. MAC Management
  23. Remotely Triggered Updates
  24. Supports all major SIP Phones
  25. Zero Touch Device Configuration
  26. QoS (Quality of Service) Monitoring
  27. One click SIP Trace
  28. Regulatory Compliance
  29. E-911 Emergency Calling Solution
  30. Federal E-911 Kari's Law and Ray Baum's Act Compliant
  31. 411 Directory Assistance
  32. CALEA Compliant
  33. HIPAA and PCI-DSS Compliant
  34. And much more!

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GROUP FEATURES

  1. ACD (Automatic Call Distribution)
  2. Auto Attendants*
  3. Personal Auto Attendants
  4. Scheduled Auto Attendant
  5. Chained Auto Attendants
  6. Barge In
  7. Business Trunking
  8. Call Intercept
  9. Directed Call Park
  10. Dynamic Call Park
  11. Calling Group ID Delivery
  12. Configurable Extension Dialing
  13. Configurable Feature Codes
  14. Configurable Directories
  15. Device Inventory per customer/user account
  16. Department Support
  17. Group Announcements
  18. Group Custom Ring-back
  19. Group Instant Messaging
  20. Hot Desking
  21. Hoteling
  22. Hunt Groups
  23. Instant Group Call
  24. Listen In
  25. And much more!


END-USER PHONE/CALL FEATURES

  1. Account Codes
  2. ANI/CLI Customizations
  3. Anonymous Call Rejection
  4. Authentication by Digest
  5. Busy Lamp Field
  6. Line Sharing (Group/ Department/ Domain)
  7. Call Forwarding on Active
  8. Call Forwarding Always
  9. Call Forwarding Busy
  10. Call Forwarding No Answer
  11. Call Forwarding Not Reachable
  12. Find Me–Follow me (multiple numbers - internal and external)
  13. Sync with Server
  14. Call Logs (Inbound and Outbound)
  15. Call Monitoring
  16. Automatic Recording
  17. On-demand Recording
  18. Supervising Mode
  19. Silent Monitoring
  20. Call Notify
  21. Call Pick Up Extension
  22. Call Pick Up Department
  23. Call Pick Up Domain (Across the enterprise)
  24. Directed Call Pickup
  25. Call Recording MobileUC
  26. Call Return
  27. Call Status (Real-time in User Portal)
  28. Call Transfer to extension or outside number
  29. Attended Transfer
  30. Blind Transfer
  31. Intercom Transfer
  32. Transfer to Voicemail
  33. Call Waiting
  34. Calling Line ID Delivery Blocking
  35. Calling Name Retrieval
  36. CDRs
  37. Charge or Billing Number
  38. Client Call Control (API and User Portal)
  39. Conferencing (Multi-Way Calling)
  40. Convene Conference
  41. Invite Attendees
  42. Multiple Conference Rooms
  43. Scheduled/Instant Conference
  44. Web-based Setup
  45. Customer Care Line (611)–Direct call to Voradian Customer Service
  46. Device Auto Provisioning
  47. Direct Inward Dialing
  48. Directed Call Park
  49. Directed Call Park with Ring-back
  50. Dynamic Call Park
  51. Directed Call Pickup
  52. Diversion Inhibitor
  53. DISA (Directed Inward System Access)
  54. Do Not Disturb
  55. Sync with Server
  56. Extension Dialing (Across the entire enterprise platform)
  57. External Calling Line ID Delivery
  58. Hunt Groups/ Ring Group
  59. In-Call Service Activation
  60. Instant Messaging (via SIP SIMPLE)
  61. Intercom-to-Intercom Private Paging
  62. Intercom-to-Intercom Multi-Cast Paging (All Users)
  63. Internal Calling Line ID Delivery
  64. Last Number Redial
  65. Message Waiting Indicator
  66. Custom Music-On-Hold (Domain Wide)
  67. System Default Music-on-Hold (Domain Wide)
  68. Personalized Music-on-Hold (Individualized Extensions)
  69. Phone Status
  70. Presence (Know your colleague’s availability)
  71. Privacy
  72. Selective Call Acceptance
  73. Selective Call Rejection
  74. Automatic Call Screening
  75. On-demand Call Screening
  76. Simultaneous Ring
  77. Shared Call Appearance
  78. Three-Way Call
  79. Two-Stage Dialing
  80. Video Telephony
  81. Voicemail
  82. Default Greetings
  83. Customizable Greetings
  84. Name Recording
  85. Email Notification
  86. Voicemail Forwarding
  87. Forwarding to Email
  88. User Portal (View, Modify, Save, Delete)
  89. Voice Messaging Group
  90. Voice Messaging Call Back
  91. Web Based Secure User Portal
  92. Contact List with Presence
  93. Click-to-Call from Contacts List
  94. Click-to-Call from Web Browser
  95. Click-to-Call from Email
  96. Click-to-Call from CRM integration
  97. Inbound Call Handling Rules
  98. Screen Pops on User Portal
  99. Screen Pops on Integrated CRM
  100. Screen Pop on User Browser
  101. Messaging - Group and Private
  102. User-Specific Music and Messaging on Hold
  103. 40+ End-User Star (*) Code Features
  104. And much more!


USER WEB PORTAL FEATURES

  1. Active Calls Management
  2. Contact Directory
  3. Click-to-Call from Directory
  4. Call Routing Designer
  5. Call Routing and Handling
  6. Answering Rule Management
  7. External Number and Extension Dialing
  8. Receive Inbound Calls
  9. Call Records/ History
  10. Call Statistics
  11. Import/ Export Bulk Contacts
  12. Presence Panel Display
  13. Conference Bridge Management
  14. Device Management
  15. Move, Add, Change or Remove Devices on the fly
  16. Personalized Music and Messaging on Hold Upload
  17. Queue Management
  18. Voicemail Management
  19. Profile Management
  20. Block/ Allow by Area Code, Prefix or Phone Number
  21. Device Button Designer
  22. Send/ Receive Secure Fax
  23. And much more!


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